Sorry is this a new issue (as in it used to connect but suddenly stopped working) or is this a new install or setup that you are trying to complete? Select the Plus button to add the thermostat. While this might not seem like a big deal, there are some potential implications. In which app did you successfully add them - nest or Google home? If none of these work, factory reset the Nest Thermostat. Move on to the next step if the issue persists. Here are the steps to restart or reset your Wi-Fi router: To set up the Nest thermostat app, you must first connect your Nest to a Wi-Fi network, download the Nest app, and make an account on it. The app just says "cannot connect". Wait a couple of minutes or until asteady power and connection lights appear. You cant connect to your Nest Thermostat without it. One thing worked for sure is removing all thermostats, resetting them and starting with the one that didn't work. Setting up your second Nest Thermostat to the app isnt difficult, but it can be confusing if you arent familiar with the process. You should also restart any Wi-Fi range extenders or repeaters. Then, you should be able to setup more devices to the home security system without problems. literally wasted hours and hours trying to figure this out--setting up new wifi, connecting to the phone for new hotspto, etc--in the end this worked for me (deleting the Nest app and reinstalling and allowing access). Required fields are marked *. While the service is down, you may also geta message "The Nest service cant be reached right now" in the Nest app. So at least during setup, connect your Nest Thermostat to the 2.4GHz band WiFi signal if you have a dual-band WiFi router. Once your router finishes restarting, test the Wi-Fi connection with a computer or phone (make sure that cellular data is switched off). All the lights on your modem and router should be off. Contact the Previous Owner to Unpair the Thermostat 6. After two days of trouble shooting I came across this post and the solution worked immediately. Take my upvote. Plug your router back in and give it a little while to reset. Choose your thermostat and select Already installed to skip ahead to the entry key step. Thanks for the help, Houptee. Vivint Thermostat On the Nest app, select the menu at the top left. First, make sure that your devices are connected to the same Wi-Fi network. Start the Nest thermostat installation flow again. The 2.4GHz WiFi band provides wider coverage at the cost of bandwidth speeds, while the 5GHz WiFi band provides faster speeds at a more restricted coverage. The QR code tries to connect then goes to an error.
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