function SendLinkByMail(href) { The REST API permits you to retrieve values for all entity UDFs via the query method. Saves the note or time entry and closes the dialog box. IMPORTANT The SOAP API entered a limited enhancement phase in Q4 2020. Autotask: Ticketing and Asset Tracking Integration It will not appear on the New Ticket Note or New Ticket Time Entry form. This section will be expanded if the note or time entry has at least one attachment. TicketCategory - Autotask 5. This entity contains the attachments for the ContractNotes entity. This entity describes one or more account contacts assigned to a Ticket, other than the Ticket Contact (Ticket.contactID). The allowed actions are specific to the object. This entity describes an Autotask service call and its relationship to four other service call related entities. All fields are read-only. Autotask users manage Asset notes on Assets. About N-able N-central integration with Autotask After you create the API key, login to your Autotask instance, hover over the Autotask button in the top left corner then . If the ticket has no associated posted items and Ticket.AccountID is changed, any associated (non-posted) Contract, TimeEntries, or TicketCosts are set to Null, along with any Service or ServiceBundle items associated with the TimeEntries or TicketCosts. Is there any way for you to see what the response from Autotask is? Any changes to the Status or Quick Edit fields made on the time entry or note will also be applied to their corresponding ticket fields. For more information about attachments, including call syntax, thresholds and limits, and a full list of attachment entities, refer to Working with attachments in the RESTAPI. Create Ticket using API Hello, i've been trying to create a ticket in Autotask using the API but the documentation (as everyone has already mentioned) is virtually useless. About Autotask Integration and Configuration - WatchGuard Where does this (supposedly) Gibson quote come from? Mass ticket creation : r/Autotask - reddit This entity contains checklist items related to documents in Autotask. This includes the following fields: ChangeApprovalBoard, ChangeApprovalType, ChangeApprovalStatus, ChangeInfoField1, ChangeInfoField2, ChangeInfoField3, ChangeInfoField4, ChangeInfoField5. The function of this entity is to describe the mapping of the Asset (Configuration Item) to the contract billing rule. This entity describes an Autotask Shipping Type. Automatically Close Ticket using the API Extension Callout - N-able
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